Automated Values & Exposures Collection

Okay. We’re gonna get started. Thank you for joining part two of our second REMS training day, where we’ll be talking about values and exposures collection with origami risk. My name is Trish Kelly, and we’re excited that you’ve joined us today. For this solution showcase, we are going to demonstrate how organizations can better manage their values and exposure collection process leading up to an insurance renewal. You’ll see how to automate the process across multiple location structures, streamline communications and tasks, upload data in a variety of ways, and have a look at our dashboards giving visibility into the status on all assignments. Before we get started, a couple of quick housekeeping items. All participants are in listen only mode. If you do have any questions, please feel free to use the q and a button at the bottom of the screen. We’ll be monitoring that, and we’ll take as many questions as we can after the demo. Be on a lookout for the recording of the solution showcase via email within the next seventy two hours. Today, I’m joined by Rosie O’Neil, one of our senior sales executives at Origami, and now I will pass it over to Rosie to cover the demo. When it comes times for your insurance renewals, a lot of people have to reach out to gather exposure information from a lot of different multiple sources. Sometimes you’re lucky and that information comes from a system. Sometimes you have to email twenty five people, one hundred people, and basically get them to provide information for you. I think that also is very true when you have maybe, a bunch of different divisions or even like a global organization and you’re basically just gathering information, like I said, from a ton of different sources. So Origami has devised a tool to help with that, and we call it our values collection tool. And what it does is it allows the system to help you sort of automate and have visibility into that values collection process. I used to do this at another company, and you’d have to reach out to somebody and they’d get an email and then they’d say, I don’t do it anymore. Somebody else does it. And then that person gets it, they’re like, as of last week, somebody else does it. The system can also accommodate all of those changes. So right now, what we’re looking at is a property values collection. And you’ll see at the top that I have the ability to basically assign locations and pieces of information to different people. And so we’ve got a hundred and thirty five assigned. We’ve got thirty nine pending. We’ve requested changes from two people because maybe their numbers looked a little funny. And then we’ve got four that have been completed. And down here is, like, the details of all of that information. So, again, this one is like a property one. So we have both the cope information, and then we also have the values. So the property value, the building, the property building value, the contents value, and then TIV as well. So you can capture all of those details inside of the system. So I’m going go to the property values for Atlanta. And right now it’s seeing who it’s assigned to, who the secondary person is. You can also set the system up so if there’s another person who needs to review it, they can actually review it before it gets fully submitted into the system. I’m just going to hit this view assignment form. And so now what it’s bringing up is what they’re gonna see. So the way that the system works is it sends them an email, and it grants them access to the system to update the information. It does actually tell them what the values were last year. And a lot of times, currently, this is probably happening through a spreadsheet, and you’ve got last year’s version and then this year’s version. And then every time somebody sends you an update, you’re having to merge all that information together. Origami does that for you. So now this person can see, okay, what was my building value last year? What was the contents last year? And then they can enter in the new values. If it’s something like vehicles and they have fifty vehicles that they need to report, they’re like, I don’t wanna do that, or they’re responsible for a hundred locations, they can actually upload a spreadsheet into Origami, and it’ll do the update that way. Again, it’s literally just gonna be their information, and then it gets added to your information as a whole. You’ll see here the comments. They do have the ability to add in a comment. So let’s say that the building value went up significantly. They could actually add a comment that maybe there was a renovation or a new wing was added to the building or whatever that is. Inside the system, you also have the ability to do things like any time the value changed by more than ten percent or maybe your number is twenty percent, I wanna I want them to force them to enter in a comment, or I wanna get a notification so I can check it. So maybe they actually meant to enter in eight hundred thousand and they entered in eight million, And so it looks very off to you. So then you actually get that alert or notification so that you can make any of the changes to it. I’m going to go back to the values collection. And so you again, you’ll have a visibility into what the status of all of them are. And if I go here to the assignees, I can see all of the individuals and then what they are responsible for. And it gives you a nice little gridular view of that as well. Then here’s the emails. This the emailing part of this is usually the part that keeps people up at night when they’re doing it without a system. Because you basically have to send the initial request, and then you send a follow-up email, and then you may have to send another follow-up email and maybe two more follow-up emails for a certain person. And then, hey, they typed something wrong, and now I need them to change the information. That’s what the change request emails are for. So the system actually can do this emailing for you without you having to do it. So it will do all of the follow ups and just continuing to basically ask people to update the information until they have completed it. You do have the ability to create custom emails. So if there’s something specific that you want to send, maybe there’s all of a sudden there’s a new piece of information or data that you need to capture because the underwriter has requested it, you can create a custom email that you send to them that’s specific to that that says, hey. There’s a new thing we need to do. Here’s what I need from you, and gives them a little bit more instructions. There is also a dashboard related to this. And so I’m going to go up to the dashboards, and I’m going to go under more. In Origami, we can have dashboards for multiple purposes. And there is one called the values collection dashboard, and I’m just going to pull that up. And so now this gives me a build visibility into the whole process. So you can actually manage basically that gathering of your exposure information inside of Origami. So now I can see how we’re doing. I have like a status bar, and I’ve got it for my property and my casualty. By the way, if your property renews in December and your casualty renews in June, no problem. We can have two different calculations for that. And then I can get details from the collection right away as well. So what is the top ten locations with the highest TIV or total insurable value? And then this year and then versus last year. And then here’s my contents by location. How many locations don’t have an alarm system? How many don’t have a fire suppression system? How many are leased versus owned? Commercial versus industrial? That could also be, you know, any number of different items that you basically want details about. And that’s a high level overview of the values collection tool in Origami. All right. Thank you, Rosie. So we’re now gonna move to questions and answers. If you do have a question, as I mentioned, please, feel free to drop that in the q and a box at the bottom of your screen and we will get to as many as we can. So Rosie, first question here, can a responder reassign their request for information to a different person? Yes. So any responder so let’s say that you send it, you know, you’re looking for updates to the property values and you send it to Sally, and Sally gets it and she’s like, I’m no longer responsible. It’s Joe. Joe gets it and he’s like, I’m no longer responsible as of last week. It’s windy. That does not all have to come back to you and you have to reassign it. They can just do it themselves. So Sally can send it to Joe, and Joe can send it to Wendy. And thank heavens, I actually remembered the names I used. So there, that was good. So, yes, that can be done. Perfect, all right. Next question here. Can you receive a notification for large increases or decreases in values? You talked about if somebody potentially puts in a typo, but if there is a large increase or decrease, is there a notification that you’ll get that? Yeah. So anytime that there’s a large increase or even decrease, you can set the system up to do a number of different things. You can force it where they add in a detail, but you can also then send out a notification, to whoever you specify as like, hey, there’s been a large change that we wanna make you aware of. And so then that way you can go back and look at it and see if it’s legitimate. And if it’s legitimate, maybe figure out what happened. Maybe there was a new wing added to the building or something like that. So yes, you can definitely use the workflow tool to keep you informed of what’s happening throughout the values collection process. Great. Alright. Next question. Do value entry users have to be origami users? No. Again, they literally are basically anyone that you would normally send an email to. So it’s just temporarily Origami is granting them access to the system to update the information. So when update that information, it’s literally being updated in Origami for you. Okay. Great. This is a setup question I’m assuming coming from an existing client. If you do not have the values collection set up in your current Origami platform, is this something that can be set up through the admin module, or would it be under the values collection portion? It is done. Just like all of the configuration in Origami, it is done through the administrative module. It does require a license. So what I would suggest is just reach out to your account manager, and they can help you get that with that in Origami. Okay. Perfect. So another question here. How long does system access last? Is this something that you can customize, and is it only for the particular item that they are updating, or do they have access to to all of the items in there? It’s it’s so the access is very specific. You decide what they’re gonna have access to. So, like, the example I gave, the people are updating the values, not the cope information. Maybe that’s a different group, like building maintenance. You get to control what they have access to and for how long. So it could be they’re gonna have access for seven days, but maybe you’re like, nobody will do anything in seven days. It needs to be three weeks. You get to specify that. Okay, perfect. Clarifying question on non origami users inputting data. Is it anonymous grant access? Can you clarify? No. So this one in this particular case isn’t. So what we’ll work with you on is like so again, imagine a property values collection. I’m just using that as the example because it can be casualty. And so there’s a particular building, and I need the the values updated. I’m gonna say this is I and now I forgot the names I used. This is gonna be Jenny who does the update, and here’s Jenny’s email address. So this one is not as anonymous. But then it is a little bit because Jenny can then give it to somebody else, if that makes sense and you don’t have to know. Okay. Perfect. Can you collect values in local currency? So, the pound or the euro, etcetera. Yes. So if you’re a global company and you’re reaching out to and that’s the role I used to have. I had to do it for international clients. So you’re reaching out to somebody in Germany and you also have to reach out to somebody in, Mexico and Canada. Literally, can report in their local currency, which is probably what you want them to do. And then origami has the ability to do currency conversion so then we can convert the values back to to US dollars or euros or whatever you need it to be. Perfect. You got a thumbs up on that answer. Follow-up question to the setup question from earlier, think, and this may be one that we follow-up with directly because I think it might vary. But in general, the implementation, how long does the setup of this module? This one does vary. It is something that can be set up. I’d say it’s going to vary a little bit because the one piece is, like, where’s the historical data right now? Like, where are we loading the exposure information from to get the ball started? So it varies a little bit. What I would again suggest is just reach out to your account manager, and they can work with you on that, or we can respond to you directly too. All right, great. We are about out of time. If you guys did have a question that did not get answered, please make sure it’s submitted not anonymously, and we will make sure to follow-up with you. If you want to learn more about origami or the values collection solution that we went over today, you can go to origamirisk dot com to explore, request a demo, or feel free to shoot us an email there at infoorigamirisk dot com. Lastly, if you missed our first REMS training day that took place last week, those are available now on demand, so we invite you to view those here with the QR codes shown on your screen. We covered incident intake and processing and our claims management solution.