Rethinking Ecosystem Strategy For Carrier Operations

Commercial P&C carriers are under pressure to modernize operations, but legacy systems and fragmented workflows make it difficult to connect claims, policy, billing, and partners. 

For CIOs, claims leaders, and other operations executives, the challenge is not just integration — it’s coordinating work across systems quickly enough to keep pace with business demands.  

In this session, Ryan Hilyard, Director of Product Management at Origami Risk, joins Ajay Radhakrishnan, Principal, Insurance at Deloitte, and Ahmed Abdul-Wali, Managing Director, Deloitte, to explore why ecosystem strategy is critical for carrier operations and what separates environments that can scale from those that struggle in execution. They examine how workflow orchestration, partner connectivity, and embedded AI are shaping more adaptable operating models.  

Attendees will learn how to assess ecosystem and workflow readiness, identify gaps in connectivity and scalability, and evaluate whether their current platform approach can support more efficient, extensible operations.  

What You’ll Learn: 

• Why ecosystem strategy is critical for carriers.  
• Why many integration strategies break down in execution. 
• What defines a truly connected and extensible ecosystem. 
• The role of workflow orchestration, partner connectivity, and AI. 
• How to assess ecosystem and platform readiness.